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‎02-06-2019 11:23 AM

HP Recommended
Product: I own a Mac

There is a message I get printed out from my HP OfficeJet 4650.  I can't print anything from my computer.

 

ATTENTION:  YOUR HP PRINTER IS UNABLE TO CONNECT TO YOUR WIRELESS ROUTER.  MAC ADDRESS FILTERING MAY BE ENABLED ON YOUR WIRELESS ROUTER WHICH CAN PREVENT YOUR HP PRINTER FROM CONNECTING TO YOUR WIRELESS NETWORK DURING SETUP.

 

 

 

 

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1 person had the same question
3 REPLIES 3

‎02-08-2019 10:23 AM

HP Recommended

@Ally347

 

A warm welcome to HP Support Community!

We could try resetting the printer network setting and then connecting the printer to your home WiFi. Here is how to do it:

1.) Unplug your modem/router and leave it powered off.

2.) Restart your printer, from the printer control panel, touch "Setup". Touch 'Network Setup", touch "Restore Defaults".

3.) Power off your printer

4.) Reconnect your modem/router and wait for it to re-establish its internet connection.

5.) Power on your printer.

6.) On the printer control panel, touch the Wireless icon . Touch the Settings icon .

7) Touch Wireless Setup Wizard, then follow the instructions on the control panel to connect the printer to your wireless network.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

 

Senan6806


I am an HP Employee

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‎02-09-2019 10:20 AM

HP Recommended

I ended up using a USB cable to hard-wire the computer to my printer.  Since I had lost wi-fi on my printer before, I felt this was the best solution.  Thank you for answering me.  I will use your instructions to try to bluetooth other devices to my printer and see what happens depending how my computer is feeling.

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‎02-11-2019 07:10 AM

HP Recommended

@Ally347

 

You are welcome! Sure, try those steps at your convenience. Let me know if you need further help.

 

 

 

Senan6806


I am an HP Employee

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