Wi-fi not connecting

[jo580]

I  have been using my printer for over 1 year, and all o the sudden the printer is telling me it can't connect to my internet  because the printer can only connect to a 2.4 GHz Wi fi network and that my computer is a 5GHz . I have not change internet so I don't understand why is saying this now. I bought a cable to connect directly from computer but it doesn't seem to read it. what can I do? 

[VikramTheGreat]

Hi @jo580,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating this can be, especially when everything worked fine for a year, and suddenly, connectivity becomes an issue. Let’s break this down and get you printing again.

Why This Happens

Most HP printers, including yours, only support 2.4 GHz Wi-Fi because it offers better range and stability for IoT devices. If your router recently changed settings (for example, merged SSIDs or switched to 5 GHz priority), the printer may no longer see the network.

Steps to Fix It

1. Check Your Router Settings

• Log in to your router’s admin page.
• Ensure the 2.4 GHz band is enabled.
• If your router uses a single SSID for both 2.4 GHz and 5 GHz, temporarily split them into separate names (e.g., Home_2.4 and Home_5).
• Connect the printer to the 2.4 GHz network.

2. Use HP App

• Download HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Add the printer again and select the 2.4 GHz network during setup.

3. Wired Connection (USB)

If you bought a USB cable and the printer doesn’t respond:

• Make sure you installed the full feature driver for your printer from HP Drivers.
• After installing, restart your computer and printer, then reconnect the cable.

4. Alternative Option

If your router cannot split bands, you can:

• Enable the Guest Network on 2.4 GHz and connect the printer there.
• Or use an inexpensive Wi-Fi extender that broadcasts 2.4 GHz only.

Why It Suddenly Changed

• Router firmware updates often enable “band steering,” pushing devices to 5 GHz.
• ISP upgrades can replace your router or change its configuration without notice.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat