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Message 1 of 2
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WiFi connection issues since new router

HP Recommended
Deskjet 2630
macOS 10.15 Catalina

My printer is broken for printing but I have used it as a scanner. 

I have recently received a new router and now cannot connect the printer to the same network (I don't have a cable)

The wifi light is flashing blue and I have tried holding down the wifi butter and the X together but this does nothing.

I have followed the virtual assistant and turned off router and printer

I have tried pressing the WPS button on the router while the wifi light is flashing 

I have downloaded the HP Smart application. 

 

None of these actions have helped me 

 

Is there another way of getting to the settings to add the new router password

 

Thanks in advance

Paul

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Paul_F1, Welcome to the HP Support Community!

 

If you do not have the cable, you will have to use the WPS method to connect the printer to the network.

To contact the printer to the wireless network, use the WPS method:

  1. Locate the WPS button on your router, but do not press it yet.

    If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

  2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

  3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

    NOTE: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Try printing using AirPrint driver as shown in step 2 of this document - Printing with Apple AirPrint

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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