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‎03-21-2021 09:17 AM

HP Recommended
Product: Envy 6032
Operating System: Microsoft Windows 10 (64-bit)

My Envy 6032 printer will not connect to my TP-Link Deco S4 Mesh system via wifi. Things I've tried so far

  • Re-booting the printer by holding the power button and wifi at the same time for 3 seconds
  • Changing to Deco system to 2.5GHz only
  • Changing security to WPA2-PSK [AES] only
  • Changing security to WPA2-PSK [AES] and WPA-PSK [AES]  - there is no option to set as WPA only

I have managed to connect and print if I switch off all network security so seems to be a problem with the network security. When the printer was connected I managed to update the firmware but still didn't resolve the issue. 

I have manged to see the printer but it states during the set up process that my SSID is incorrect?

I have no problems with any other devices including an old Dell printer.

 

Category:
1 person had the same question
1 REPLY 1

‎03-24-2021 09:42 AM

HP Recommended

Can someone please help. Other people have posted that the printer does not recognise the correct wifi password but with no clear solution.

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