Wifi printer and connection with internet

[crawfordotley]

If I connect my wifi to the printer I can print however the computer disconnects my BT hub from the internet. How do I get them both to connect?

[sabretooth04]

Please provide the following relevant information so someone can help including:

Full Printer Model Number – done
Operating System of computer - done
Detailed Problem Description including listing all network devices (extenders, switches)-
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -
Make and model number of router(s) and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? –
Is the printer plugged directly into the wall outlet?  Do not use any UPS, power strip or surge protector.  Yes this WILL cause the printer to drop offline and print strangely.
Do you think the printer is going to sleep and can’t wake up? -
If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? –

Power off printer and router.  Power on router and wait 3 mins, power on printer.  Does it connect to the router now?  Do you have a valid IP address?

[crawfordotley]

Hi thanks for reply.

My computer is a HP250 G4 Notebook with a 64 bit processor running windows 8

My printer is a HP Envy 5444

I am connected to the internet through a BTHub5-R3GS

When the Notebook is connected to the internet I cannot print as it is of line.

If I click connect on the Wifi for the printer the Note book disconnects the internet through the BTHub.

So I think what I need to know is how to have both Wifi connections open at the same time.

Any help would be appreciated

[sabretooth04]

Exactly what SSID are you connecting to?  Are you using WiFi Direct?

[crawfordotley]

Full Printer Model Number – done
Operating System of computer - done
Detailed Problem Description including listing all network devices (extenders, switches)-No other devices connected
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? - Wireless
Make and model number of router(s) and modem? -BT internet hub BTHub5-R3GS
Error messages - on printer screen and/or computer, any blinking light patterns? –None
Is the printer plugged directly into the wall outlet?  Do not use any UPS, power strip or surge protector.  Yes this WILL cause the printer to drop offline and print strangely. Yes plugged into mains
Do you think the printer is going to sleep and can’t wake up? - No
If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? – On

Power off printer and router.  Power on router and wait 3 mins, power on printer.  Does it connect to the router now?  Do you have a valid IP address? Have valid IP address for computer and printer. Repowering system makes no difference.

Is there something in laptop that links the 2 devices s a network?

[sabretooth04]

Again....  Exactly what SSID are you connecting to?  Are you using WiFi Direct?

[sabretooth04 · Accepted solution]

Taking a guess here.  You have Wireless Direct enabled and it should not be.  Disable Wireless Direct in the printer.  Now connect your printer to your routers SSID with password.