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‎09-15-2018 10:18 AM

HP Recommended
Product: hp 6978
Operating System: Microsoft Windows 7 (64-bit)

I have two computers. One is a Windows 10 PC and has HP Smart App to control my 6978 printer/scanner. The other PC is a Windows 7 PC. I used the CD to install the printer on the Windows 7 PC hoping HP Smart App would appear. Nothing found. I see HP Smart App is for Windows 10, but will it also work on Windows 7? If not, what is the recommended application to use to run the printer/scanner from the Windows Start menu?

 

Thanks for any info anyone can provide. 

 

dale

 

12 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2018 10:30 AM

HP Recommended

No.

The HP Smart app is available for Windows 8 or later only.

 

Use the HP Printer Assistant software of your printer, it can be accessed from Start > Programs > HP > Your printer's folder, then click your printer name icon to open the HP Printer Assistant, from there you may manage the printer and contacto scanning and faxing.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎09-15-2018 10:30 AM

HP Recommended

No.

The HP Smart app is available for Windows 8 or later only.

 

Use the HP Printer Assistant software of your printer, it can be accessed from Start > Programs > HP > Your printer's folder, then click your printer name icon to open the HP Printer Assistant, from there you may manage the printer and contacto scanning and faxing.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-15-2018 10:51 AM

HP Recommended

Thanks, Shlomi

 

I know for sure that the HP folder in Start was not there earlier prior to my posting my query; I had searched through the list of programs three or four times looking for HP-anything. But, now,it is there and I can now scan and print. Thanks for the quick response. 

 

regards,

 

dale

 

Was this reply helpful? Yes No
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