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‎04-13-2025 07:08 PM

HP Recommended
Product: HP ENVY Inspire 7220e All-in-One Printer
Operating System: macOS 10.15 Catalina

My new HP 7220 will only print in black and white.  Color documents in Preview (PDFs) show up as B&W when the Print dialog box comes up.  There are no tabs to make it print in color.   All software and drivers are up to date.   HP has not answered my request for info.

This printer is the worst.  If you're considering buying one, don't.

1 REPLY 1

‎04-14-2025 12:49 AM

HP Recommended

Hi @RealUnhappy 

Please follow steps from the next video to reset Printer system in Mac:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
How to reset the printing system in macOS | HP Support
How to reset the printing system in macOS | HP Support
youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSu...
This video is updated https://youtu.be/ifpwzokW-Qo If you are experiencing 'Printer Offline' or 'Printer Not Responding' error messages on your Mac, follow the steps in this video to reset the printing system and resolve these common printing problems. We'll show you how to fix the problem by ...
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