Win 11/Android 12: Double sided printing not available

[DJTRAYLOR]

Printer doesn't have option to double sided print is it a driver or firmware issue?

[DJTRAYLOR]

The printer has the option of single sided but can't be clicked to double sided, why?

[Dragon-Fur]

@DJTRAYLOR 

Welcome to the HP English Community --

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@DJTRAYLOR wrote:

Printer doesn't have option to double sided print is it a driver or firmware issue?

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Neither.

Lack of automatic 2-sided printing is a hardware limitation.

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Specifications

Duplex printing

Manual (driver support provided)

"Driver support provided" means that installing and using the full driver printer software provides instructions to help the user print one side, replace the printed paper back into the intake tray and print the second side.

NOTE >> Full Feature Software - Driver installation information provided later in this message.

HP print settings guide

Topic Change print settings (Windows)

Sub-topic:  Layout and format settings

and

How to Print on both sides of the paper – Duplex – 2-sided

 Print on both sides of the paper with an HP printer

and

video

HP DeskJet 2720 | 2752 | 2755 series printer: How to print a 2-sided document 

Full Feature Software installed > Word document

and

video

 HP DeskJet Plus 4155 | 4120e: How to print a 2-sided document on HP Smart

Tutorial shows how to print a 2-sided document on the DeskJet printer.

This is a manual workaround as the printer does not support automatic 2-sided printing.

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Common DeskJet limitations - "Good to Know"

No automatic 2-sided printing (or scanning

Larger bottom Margin

No Borderless

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Margins

DeskJet printers, including this model, typically require a larger margin along the bottom edge.

If you rotate the print, the larger margin moves to the side.

Borderless Printing

No

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

There is no software, firmware, or alignment that changes the larger margin requirement.

The solution to "chopped off" is to keep all data inside of 1/2 inch / 12.7mm on the bottom edge. 

This limitation includes all text, images, page numbers, footer information, cells, tables, lines, other notations, and all file types, too.

For example,

Create your original document with 1/2 inch margins.

When the document is Exported to PDF and printed, it has less chance of

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Printer - Full Feature Software

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP DeskJet 2800 series EasyStart Printer Setup Software - Offline Use Only 

If / When asked, opt for the Full Driver / Full Software to be installed.

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan – Shortcut on Desktop named for the printer model
• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_14

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Message Content References

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

 User manual

User Guide – HP DeskJet 2800e HP DeskJet 4200e

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2852e All-in-One Printer  

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