Windows 10 64Bit Install Unable to install HP Neverstop Laser MFP 1202w Driver

[c172jeff]

Hi, On my home network, I have the HP Neverstop Laser MFP 1202w wirelessly connected to my Gateway/Router.  The printer is seen on the lan at ip address 10.0.0.7.  I have 3 other computers on the lan that are able to use this printer.  All are Windows based.  2 of them are wireless, the third wired.  I am having a problem connecting a fourth.   The fourth should be connecting the same way as the third, wired and Windows 10, 64 Bit.

The problem I am having is that no matter what I do, I cannot get the driver installed.  I have used Print and Scan Doctor to upgrade the firmware.  I have tried the the various driver install packages.  I simply cannot get the printer driver installed.  Strongly, I am able to get the scan driver installed and scan from the printer, just not the print driver.

The images below show how my computer sees the printer.  

How can this be fixed?  

I have even tried to "add a printer in Windows 10".  In some cases, after a scan, Windows 10 finds the printer and tries to install the driver.  Sometimes it does not see the printer.

I have always been able to go to the embedded printer web server without problem.

Please advise,

Jeff

[sandytechy20]

@c172jeff

Welcome to the HP support community.

I understand that you are unable to install a printer on your computer, I am glad to assist you.

As you are trying to connect multiple computers to this printer.

This might require remote access to the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.