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‎11-30-2022 04:16 AM

HP Recommended
Product: HP Deskjet F4400
Operating System: Microsoft Windows 10 (64-bit)

On 11/23/22, I installed the HP Smart software onto my mother-in-law's desktop Windows 10 PC so that I could scan multi-page documents from her HP Deskjet F4400 all-in-one printer. A support person at HP helped me get the scan working by having me create an HP account for her and logging the HP Smart software into that account. At that time, the OS was Windows 10 Home edition version 10.0.19045 Build 19045.

 

When she tried to use the printer yesterday (11/29/22) however, the HP Smart software kept reporting "No available printers found". I helped her confirm that the printer  is powered on and connected to the PC via USB. However, the Windows "Printers & Scanners" settings page lists the printer as "Offline" and the HP Smart Software lists the printer status as "Offline".  She is not able to print anything to her printer.  Please advise.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2022 05:05 AM - edited ‎12-03-2022 05:05 AM

HP Recommended

@ferRX Thank you. It turns out that the printer was connected to the computer through a USB hub, and moving the connection to be direct solved the problems!

View solution in original post

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3 REPLIES 3

‎11-30-2022 11:10 PM - last edited on ‎10-23-2023 08:02 AM by

HP Recommended

Hi @FKatt22911 

Try to install the next driver:

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX

dodecaedron


@ferRX / I am a volunteer posting answers on my own time.
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‎12-03-2022 05:05 AM - edited ‎12-03-2022 05:05 AM

HP Recommended

@ferRX Thank you. It turns out that the printer was connected to the computer through a USB hub, and moving the connection to be direct solved the problems!

1 person found this reply helpful
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‎12-05-2022 06:56 PM

HP Recommended

Great 😊, nice to know the driver worked !

Best regards,

ferRX...

ferRX_1-1638822184200.pngdodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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