Windows 10 & Windows 5540 not printing

[ArthurShelby]

My HP ENVY 5540 (serial [Personal Information Removed]) was working fine about a year ago, then it stopped printing from my Dell laptop with Windows 10.

I have looked on here for a solution but there are many people with similar problems and no one clear answer how to fix this

Is there a revision level of Win10 and the driver software that works?

At the moment the printer is just a door stop & I am paying your ink subscription

HP, please provide a clear pathway to getting the printer working.

[Bernard42]

    Hello @ ArthurShelby, 

Download this driver:

Install HP Smart app to complete setup and support

Install HP Smart app to setup and use your Printer

• HP Smart will help you connect your printer, install driver, offer print, scan, fax, share files and Diagnose/Fix top issues. Click here to learn how to setup your Printer successfully (Recommended).
• Creating an HP Account and registering is mandatory for HP+/Instant-ink customers. It also helps in accessing assisted support options and more.

NOTE:

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Creating an account on Microsoft Store to download HP Smart app is optional.

Install

Version complète des pilotes et logiciels pour imprimante HP ENVY 5540

40.15.1230

148.2 MB

23 nov. 2021

Télécharger

HP Smart will help you connect your printer, install driver, offer print, scan, fax, share files and Diagnose/Fix top issues.

Uninstall the old driver in Control Panel, ''Programs and Features'', then delete all occurrences in Program and Program X86, in control panel, right click on your old printer (If it is still there, chances are it is no longer there) ''Delete'' if it is present. Restart the PC, Connect the printer to the mains, connect a USB cord on the PC side, on the printer you connect during installation ONLY when instructed to do so. Start installing your printer by right-clicking on Setup. driver exe downloaded, installed ''en as an administrator'', let the installation take place, at the end, restart the PC. To create a shortcut on the Windows desktop, open the control panel, right click on the icon of your new printer, create a shortcut, on the desktop, yes. A new shortcut has been created on the Windows desktop. Turn on your printer, print a test page. Voila, your printer is working again.

Your printer is working again.

     Excellent Day.

[ArthurShelby]

Thanks Bernard42

I will try that and report back

[ArthurShelby]

I uninstalled the printer from Devices and Cpanel, also removed the SmartHP app.

Downloaded the driver pack and reinstalled.

I rebooted the computer and connected the USB as suggested.

I can print via cable/USB which it did before but the install program did not find the printer on the network. The install program recognised the printer at its correct IP address but returned with an error after about 3minutes of attempting to install network drivers.

I am on teh same subnet, not routed/bridged to the printer.

So in conclusion, the instructions did not solve the problem and I am at the same point as before. I cannot print over the network.

Do you have a remedy?

[ArthurShelby]

It is now working on the network.

I left the install as it was from my doc'd attempt, disconnected the USB, switched off Bluetooth (probably unnecessary) and ran the driver installer again. The installer recognised the printer and installed

I now have wo printers in cpanel - one with a network address and the other USB.

Both work if connected.

[Bernard42 · Accepted solution]

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