Windows 10 can't detect my printer

[Arp_148]

HP laserjet 1018

Bought a new laptop and now my printer cant be found by win 10/64-bit. The printer worked fine on my older laptop, also win10/64-bit. 

Thanks for help. 

[Jay_G24]

Hi @Arp_148

Welcome to the HP Support Community. I'd be happy to assist you with the  "printer not found" issue. 

Use these tips and procedures to help troubleshoot and avoid USB connectivity issues.

• Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.

• Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.

• Connect to a different USB port: Connect the cable to a different USB port on the computer.

• Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.

• Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m (9 ft 10 in) in length.

• Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use.

NOTE: 

Be sure that the printer is connected to a 2.0 USB port in the computer.

 Refer to USB Printer Setup (Windows)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Arp_148]

Nothing of what you wrote or linked to solved the issue. Appreciate further support.

Thanks

[TEJ1602]

@Arp_148

Thanks for replying! Are you able to use any other USB devices on the computer?

If the computer is unable to detect the printer over a USB connection, restart the computer, the printer, and check the cable connection.

1. Turn off the printer and your computer, and then disconnect the USB cable from the computer.

2. Inspect the cable.

   • Look for any damage. If the cable is damaged, replace the cable.

   • Check the length of the cable. If the cable is more than 3 m (9 ft 10 in) in length, replace the cable with one that is shorter.

3. Connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you use a USB hub or docking station, connect the cable directly to the computer.

4. Make sure the cable is fully secured to both ports.

5. Turn on the computer, and then wait for the computer to complete the startup.

6. Turn on the printer.

   • Windows: Wait for the computer to install the new device.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!