Windows 10 can't find PSC 950

[dramey]

I'm helping a friend upgrade to a newer computer.  It recognizes the printer under other devices but can't find it under Printers & Scanners. It works fine on her old machine.

I've found other people on these boards with Win 10 compatability issues but all your solutions are out of date with the creators update.

I found the driver that comes with windows and tried to install it manualy but got a "Printer driver was not installed" error.

Any sugestions?

[Dragon-Fur]

@dramey

There is not a Full Feature Software option for Windows 10.

You might regain basic print function for this older printer using the Windows 10 "Add a Printer" procedure.

HP Document and video:

• HP Printers - Installing and Using the Windows Built-in Print Driver

Description:  This document is for HP printers that do not have a full feature HP driver for Windows 10, Windows 8, Windows 7, or Windows Vista.

If a full feature driver from HP is not available for your printer, you must install the built-in print driver.

Left column:  HP

Right Column (at the bottom of the long list)  HP PSC 950

General Example

Control Panel > icon view > Devices and Printers > Add a Printer

Click The printer that I want isn’t listed

Click Add a Local or Network Printer…

Click Next

Choose a Printer Port menu:

Use an existing port drop-down list, select LPT1: (Printer Port)

[ NOTE for USB:  Look for USB001 or other USB00# > Select the highest Port listed ]

Install the Printer menu:

Left column:  HP

Right column: Scroll, search, select (click) printer

And / or if your Printer is not found in list:

Click Windows Updates

Wait several minutes for list to update

Left column:  HP

Right column:  Scroll, search, select printer

Choose a Printer Port menu:

Use an existing port drop-down list, select LPT1: (Printer Port)

[ NOTE for USB:  Look for USB001 or other USB00# > Select the highest Port listed ]

Click Yes to “…allow this app to make changes to your device” (UAC)

Optional: Type a printer Name or use the default

Next > Wait for printer software to install …

Next >

Click Share this printer so that others on your network can find and use it

Optional:  Fill in information for printer location and a comment

Optional:  Click Set as the default printer

Optional:  Click to Print a test page > Finish

Reference

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP PSC 950 All-in-One Printer series

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[dramey]

I tried that, none of the ports were labeled usb even with the printer connected that way.

[Dragon-Fur]

@dramey

Unfortunately, the how-to document provides only a limited number of options to try when the USB port is not immediately available.  

I cannot in any way duplicate your setup -- If find anything useful to add, I will post back.

@greenturtle  - Member reports that the how-to document is not ... helping "how to" connect his USB printer during the Add-a-Printer procedure.  Any words of wisdom?  TIA.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[greenturtle]

@Dragon-Fur will try my best 🙂

Hi @dramey,

Thanks for using the HP Forums.

Just leave it as "Use an the exisiting port" and  go to "Next".  Select "Windows Update"  (it will take a long time, may be more than 10 mins).  Make sure that the USB cable is connected to the printer.

Select HP > PSC 950 when the update is completed.

Hope that helps!