Windows 10 does not recognize my LaserJet P2014 printer.

[ali_215]

Hello

Dear Sir or Madam

I have an HP P2014 printer. Its serial number is: [edit]. After the new Windows 10 updates, my printer is no longer recognized by Windows. I downloaded the software for this printer from your site and installed it several times , but the problem was not solved. My Windows is fully updated. My printer is not added to Windows 10 devices in the Windows update section. Please advise me what I should do so that Windows 10 recognizes my printer and it works with windows 10 ? Of course, it works well with Windows 7 and 8 .

My email: [edit]

Best Regards
Ali Izadi

[Raj_05]

Hi @ali_215,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

There are several possible reasons why your Windows 10 computer is not recognizing your HP LaserJet P2014 printer. Here are some troubleshooting steps you can follow.

• Check the printer connections: Ensure that the printer is properly connected to your computer and that all cables are securely attached.
• Check the printer power: Ensure that the printer is powered on and that the power cable is properly plugged in.
• Check the printer drivers: Make sure that the printer drivers are properly installed on your computer. You can download the drivers from the HP website or use the driver installation CD that came with the printer.
• Update the printer drivers: It is possible that your printer drivers are outdated, causing the printer to not be recognized by your computer. You can update the drivers using Windows Update or by downloading the latest drivers from the HP website.
• Restart your computer: Sometimes, simply restarting your computer can resolve the issue.
• Try a different USB port: If you are using a USB cable to connect the printer to your computer, try using a different USB port.
• Check for Windows updates: Make sure that your Windows 10 operating system is up-to-date by checking for and installing any available updates.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support