Windows 10 keep disconnecting usb when hp is trying to detect printer

[Itsproinc]

So when i was using windows 7 it was fine i installed the drivers using the CD and able to print instantly

Now recently i've upgraded to windows 10 64bit and install the drivers using the CD keep in note the CD says its windows 10 compatible so everything went well but the catch is everytime i tried to print its unable to do it, so quickly i went to device manager and press 'update driver' after couple of minutes it says "the printer driver is not compatible with a policy enabled that block NT 4.0 drivers"

After the error i decide to download "HP print and scan doctor" in that program it downloaded the file and drivers when that's done the final step was windows trying to detect printer, on that step my windows disconnect then reconnect the printer but on the program it says its unable to connect

So after doing so i decided to uninstall all drivers from that app, after it restarts my computer i put the driver CD back in follow the installation now here's the catch it's stuck on the detecting printer which is the last step of installation

At this point the printer is available on the device manager but when i try to print (right click an image then print) the printer is no where to be found i tried using the doctor app it didn't help either

So im frustrated right now because i really need to print something

Best regards,
Bakhtiar

[sabretooth04]

When in doubt, don't use the CD, don't rely on Windows Update.  Go to the source.

First totally remove and uninstall the printer off your computer.  Then try the HP web site for your printer for all software.

Type:

Driver-Product Installation Software

Version:

40.11

Operating systems:

Windows 10 (64-bit)

Release date:

May 25, 2017

File name:

DJ2130_Full_WebPack_40.11.1124.exe

(139.6 MB)

Description:

The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer and optional software.

Fix and enhancements:

Original Software/Drivers

[Itsproinc]

Im stuck at this message

this is what im facing now when its detecting after a while i can hear that the printer disconnected juging from the windows peripheal disconnect sound then the printer re-connect and showing this error message

[sabretooth04 · Accepted solution]

OK, the instructions state... Do not plug in the USB cable until the software tell you to do so.

So, the USB cable is to remain unplugged.  Run the software and plug the USB cable in when told to do so.

Did you do that?

[Itsproinc]

Thankyou for the help

I've reinstalled my windows and followed all the steps by downloading the link you gave

and only plug in the printer only when the programs starts needing the printer

Best Regards,

Bakhtiar