Windows 10 update now 8720 printer won't scan

[Scooter781]

Ever since I undated windows 10 version 1903 for x64 KB4515384 my Officejet Pro 8720 will periodically not allow the printer to scan to my laptop. I am continually receiving a message that the communication can not be established. I have uninstalled and reinstalled the driver software several times and also had HP Tech Support complete checks, removing the software, reinstalling. It seems to "communicate" the first time when the software is reinstalled, then crashes... Can anyone please help?  

[TEJ1602]

@Scooter781, Welcome to HP Support Community!

Are you able to print from the PC?

Is there any antivirus/security software installed on your PC?

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try to scan. 

If the issue persists, you can try scanning using the HP Smart app and see if that works.

Hope this helps! Keep me posted. 

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