Windows 11 Driver

[mgeecal]

Several previous posts asked for a Win11 driver for OfficeJet Pro 8710, and apparently several solutions were given.  However none of those links seem to be working now.  I used successfully for months under Win11 and it prints test pages accurately.  Does anyone know where to find a compatible driver?  

[Andr-1611]

Hello @mgeecal ,
Welcome to the HP Support Community!

Here's what you need to do:

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
2. Restart the PC
3. Close all programs
4. download only this complete package: HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE
   - File name: Full_Webpack-40.15.1230-OJ8710_Full_Webpack.exe (157.2 MB)
7. The installation was completed successfully, now you must ...
8. Restart the PC again
9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Hope this helps.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[mgeecal]

andr-1611, Thank you very much for your reply.  I followed the steps you suggested.  Installation did not complete, the error message was, "We're sorry, we don't support this device or operating system.  Currently we don't support mobile setup from this device or operating system.  Tap here for more options."  The link is to https://123.hp.com/us/en, which is Set Up Your HP Printer.  

My printer (OfficeJet Pro 8710) is listed in the tested devices for Win11, and I used it for several months after upgrading from Win10 64-bit.  And it prints the test page, with color, even now.  BR,  --mg

[Andr-1611 · Accepted solution]

Log in with an admin account.

The HP software must be completely uninstalled and removed of the system.

1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the Full_Webpack-40.15.1230-OJ8710_Full_Webpack.exe.
14. Only use the USB connection type!
15. The installation was completed successfully, now you must ...
16. Restart the PC again
17. Now the installation is complete.

Via USB, means wait until the installation asks to connect the printer/scanner. A different connection can be made later.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Important information:

Change back the File Explorer settings -
• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)
OK

Regards
Andr-1611