Windows 11 HP Envy 7155

[ljeanmaire]

I upgraded to Windows 11. It kicked my connection to my HP Envy 7155 printer. I uninstalled the drivers and reinstalled them along with the HP Smart app. But my printer is saying that it's out of paper and will not print. the HP Smart app says it's "Ready" while Windows 11 Printer dialog says Out of Paper. What else can I try?

[Kumar0307]

@ljeanmaire, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print. An out-of-paper error is not related to the network connectivity.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Let me know how it goes. 

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