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‎10-17-2023 07:13 AM

HP Recommended
Product: HP LaserJet Pro MFP M227fdw
Operating System: Microsoft Windows 11

I am experiencing an issue installing an MFP M227fdw on Windows 11 computers.  I have 2 separate clients where this issue is happening, both on Windows 11 PCs.  When running the install program, it hangs towards the end of the install and process needs to be force stopped.  Afterwards, the print drivers are installed and there is no problem pringin, but the scanner software does not install.  As indicated, I have experienced this on PCs of 2 separate clients, so it does not appear to be computer specific.  Has anyone experienced this and found a solution?  One client is at the point they they want to return their HP printer (it is brand new) and get a Brother.

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