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‎08-01-2025 11:04 AM

HP Recommended

Has anyone actually been successful installing the 9015 Officejet printer on Windows 11 Pro. I have tried all the troubleshooting steps found here in the support pages multiple times. I have successfully installed the 9015 on 3 windows 10 laptops easily. 

1 REPLY 1

‎08-03-2025 10:48 AM

HP Recommended

Hi @284509250295,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding installing HP OfficeJet Pro 9015 on Windows 11 Pro!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Driver Compatibility: Ensure that you are using the latest drivers compatible with Windows 11. You can download the latest software and drivers from HP's official website. Often, updated drivers resolve compatibility issues:

Windows Updates: Check that your Windows 11 Pro system is fully updated. Sometimes, pending Windows updates can affect driver installations.

Installation Steps:

  • Disconnect the printer from the computer if it’s connected via USB.
  • Install the HP Smart app from the Microsoft Store. This application simplifies connecting and managing HP printers on Windows devices.
  • Use the HP Smart app to add and set up your printer on the network.

Network Connection: Ensure that your printer is properly connected to your network, especially if you are setting it up wirelessly. Sometimes connection issues can prevent successful installation.

Firewall/Antivirus Programs: Temporarily disable any firewall or antivirus programs during installation as they may block necessary processes or files needed for installation.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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