Windows 11 driver to Microsoft Surface Pro 12 for Laserjet MFP 277dw

[iTorsten]

Is there, or will you add, support for the MFP277 dw printer on Windows 11 on Windows Surface Pro 12 tablet? I have followed all recommendations from HP and Microsoft to get it to work, but no success. It worked flawless on my old Surface Pro with Windows 10. Please respond!!! Thanx.

[Sneha_01]

Hi @iTorsten,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble getting your HP LaserJet MFP 277dw to work with your Microsoft Surface Pro 12 running Windows 11, here are steps you can take to try and resolve the issue:

1. Download the Latest Drivers

• HP Support Website: Go to the HP Support website and search for the LaserJet MFP 277dw. Download and install the latest drivers compatible with Windows 11. Make sure to select the correct version for your operating system.

2. Use Windows Update

• Automatic Driver Update: Sometimes Windows Update can automatically detect and install drivers. Go to Settings > Update & Security > Windows Update and check for updates. Install any pending updates, especially those related to device drivers.

3. Manually Add the Printer

• Add Printer: Go to Settings > Devices > Printers & Scanners. Click Add a printer or scanner, then choose The printer that I want isn’t listed.
• Select Add a local printer or network printer with manual settings and follow the prompts. Choose the appropriate port and select the driver you downloaded from HP.

4. Use HP Smart App

• HP Smart App: Download and install the HP Smart app from the Microsoft Store. This app can sometimes help with printer setup and driver installation.

5. Check for Compatibility

• Ensure that the HP LaserJet MFP 277dw is compatible with Windows 11. Sometimes older models might not have updated drivers for the latest operating systems. In such cases, using the Windows 10 driver can sometimes work, but it’s not always guaranteed.

6. Install in Compatibility Mode

• Compatibility Mode: If the Windows 10 driver is available but not installing correctly, try installing it in compatibility mode.
  • Right-click on the driver installation file.
  • Select Properties and go to the Compatibility tab.
  • Check the box Run this program in compatibility mode for and select Windows 10 from the drop-down menu.
  • Click Apply, then OK, and run the installer.

7. Check Printer Connections

• Verify that the printer is properly connected to your Surface Pro 12 via USB or network. Ensure that cables are securely connected and the printer is powered on.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support