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‎01-12-2023 10:40 PM

HP Recommended
Product: HP Latex 64 Cutting Solution
Operating System: Microsoft Windows 11

Hi,

Our HP Latex 64 works fine over ethernet but Windows 11  detects the printer as a "Unknown Device". I have installed the HP Cutter Control software and ensured the cutter has the latest firmware, 9985.039. Searching windows update for drivers nets no result. Can anyone shed any light on this problem?

Thanks,

Siobhan

2 people had the same question
1 REPLY 1

‎01-13-2023 04:21 AM

HP Recommended

Hi,

The HP Latex 64 printer is supported on Windows 10 or older operating systems, this seems due to lack of compatibility with the operating system:

https://support.hp.com/us-en/drivers/selfservice/hp-latex-cutting-solutions/21355096/model/33744478

ShlomiL_0-1673608823621.png

 

Shlomi

 

 



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