Windows 11

[zoi02]

Hello. After my computer updated it's system from windows 10 to windows 11, I downloaded HP smart and since then I can't print neither scan. Although my printer is visible to my computer, when the HP printing does a search to find the printer, it can't find it and the same thing happens with the scanner. 

Tried a lot of times to uninstall and reinstall the HP smart and it just doesn't work.

[Dragon-Fur]

@zoi02 

Welcome to the HP Community Forum.

I've read that perhaps HP Smart might work with a USB connection -- maybe it does so at least to the extent that some of the features can work.  ?

If you are willing to live without it, you do not need HP Smart to use your printer.

The Full Feature Software is perfectly happy to run using a USB printer cable between the printer and the computer.

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

• >>> After the printer software is uninstalled, check that the printer is not still lurking in Control Panel > icon view Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  When using USB cable between printer and computer, disconnect the USB cable before installing software.  Later... You will Connect the cable when instructed (near the end of the installation procedure).

Installation

For your printer

Full Feature Software / full driver - Web Pack Installation Package - Information and Download

HP DeskJet 2130 series Print and Scan Driver and Accessories 

• Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
• After the software is installed, Restart the computer and log in

The full driver installation adds at least two shortcuts to your Desktop

Example - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

References / Resources

Example - Windows - Parts to the Printer Software

Parts_to_Printer_Software_6

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet Ink Advantage 2135 All-in-One Printer 

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