Windows Live Mail will not scan documents to email by default. Stopped working after update

[mongo4]

No error message. Have removed ghost printers, reset defaults for WLM, removed software and drivers using Revo Uninstaller, checked for Windows updates, installed complete software from HP. Outlook 2010 does scan to email ok but want to use WLM. All other printer functions work fine.

[Jeet_singh]

@mongo4,

Thank you for posting your query on HP Support Community,

I would suggest here is to update the HP printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.  Or you can directly update the printer firmware from the printer control panel.

For more details on how to update the printer firmware, please follow this link: HP Printers - Updating or Upgrading Printer Firmware Once done restart the printer.

Next thing, I would suggest here is to set Windows Live as the default email client. 

The following screenshots should help you to assign Windows Live Mail as the default email client.

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[mongo4]

Thank you for your advice and screen shots. Unfortunately I have tried your suggestions several times plus uninstalled Microsoft Office completely  leaving only WLM. Now when I scan to email I receive the pop-up that the printer cannot find the email program. I'm thinking that the windows updates have eliminated WLM completely. Thanks again

[Jeet_singh]

@mongo4,

In your case, scan to email works only when a local email client, such as Microsoft Outlook, Live Mail, or Mozilla Thunderbird, is installed and set up on the computer.

so I would suggest you install an email client and check if that helps.

Let me know the outcome.

Take care and have a great day ahead!