Windows Update says I need an HP printer update. When I attempt install, I get error - 0x800f020b

[2467]

Windows Update says I need an HP printer update. When I try to install the HP update, I get a message saying "Install error - 0x800f020b" My printer currently works (I'm not happy with it, but it works).   don't know why I need this update. I want to either install it or get rid of the error message. 

[Raj_05]

Hi @2467,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Error code 0x800f020b typically indicates a problem with the installation or update process on Windows. Here are some steps you can try to resolve the issue and either install the update or eliminate the error message.

Run Windows Update Troubleshooter:

• Press Windows key + I to open Settings.
• Go to "Update & Security" and then click on "Troubleshoot."
• Select "Windows Update" and run the troubleshooter.

Check Internet Connection:

• Ensure that your internet connection is stable and working. Sometimes, update errors can occur due to a poor or unstable connection.

Manually Download and Install the Update:

• Visit the official HP website and navigate to the support section for your printer model.
• Look for the latest printer driver or firmware update.
• Download the update manually and run the installer.

Disable Antivirus/Firewall:

• Temporarily disable your antivirus software or firewall, as they might be blocking the installation.

Run Windows Update from Settings:

• Open Settings and go to "Update & Security."
• Click on "Windows Update" and then click "Check for updates."
• Install any pending updates.

Check Device Manager:

• Press Windows key + X and select "Device Manager."
• Locate your printer under "Print queues" or "Printers."
• Right-click on your printer and select "Update driver." Choose to search automatically for updated driver software.

Reinstall the Printer:

• Disconnect the printer from your computer.
• Uninstall the existing printer software through "Programs and Features" in the Control Panel.
• Reboot your computer.
• Reinstall the latest driver and software from the HP website.

Reset Windows Update Components:

• Open Command Prompt as an administrator.
• Type the following commands and press Enter after each.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver ren C:\Windows\SoftwareDistribution 

SoftwareDistribution.old ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Check Event Viewer:

• Open Event Viewer by pressing Windows key + X and selecting "Event Viewer."
• Navigate to "Windows Logs" > "System" and look for any error messages related to Windows Update. This may provide more details about the issue.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Raj_05]

Hi @2467,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Error code 0x800f020b typically indicates a problem with the installation or update process on Windows. Here are some steps you can try to resolve the issue and either install the update or eliminate the error message.

Run Windows Update Troubleshooter:

• Press Windows key + I to open Settings.
• Go to "Update & Security" and then click on "Troubleshoot."
• Select "Windows Update" and run the troubleshooter.

Check Internet Connection:

• Ensure that your internet connection is stable and working. Sometimes, update errors can occur due to a poor or unstable connection.

Manually Download and Install the Update:

• Visit the official HP website and navigate to the support section for your printer model.
• Look for the latest printer driver or firmware update.
• Download the update manually and run the installer.

Disable Antivirus/Firewall:

• Temporarily disable your antivirus software or firewall, as they might be blocking the installation.

Run Windows Update from Settings:

• Open Settings and go to "Update & Security."
• Click on "Windows Update" and then click "Check for updates."
• Install any pending updates.

Check Device Manager:

• Press Windows key + X and select "Device Manager."
• Locate your printer under "Print queues" or "Printers."
• Right-click on your printer and select "Update driver." Choose to search automatically for updated driver software.

Reinstall the Printer:

• Disconnect the printer from your computer.
• Uninstall the existing printer software through "Programs and Features" in the Control Panel.
• Reboot your computer.
• Reinstall the latest driver and software from the HP website.

Reset Windows Update Components:

• Open Command Prompt as an administrator.
• Type the following commands and press Enter after each.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver ren C:\Windows\SoftwareDistribution 

SoftwareDistribution.old ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Check Event Viewer:

• Open Event Viewer by pressing Windows key + X and selecting "Event Viewer."
• Navigate to "Windows Logs" > "System" and look for any error messages related to Windows Update. This may provide more details about the issue.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support