cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Imhappyuk
New member
1 0 0 0
Message 1 of 2
49
Flag Post

Windows encountered a problem installing the drivers for your device

HP Recommended
HP Officejet Pro 6830 e-All-in-One
Microsoft Windows 10 (32-bit)

Product name HP Officejet Pro 6830 e-All-in-One

Product Number E3E02A

Windows found drivers for your device but encountered an error while attempting to install them.

The driver cannot be installed because it is either not digitally signed or not signed in the appropriate manner. Contact your hardware vendor.

If you know the manufacturer of your device, you can visit their website and check the support.

So here I am - this all happened following a new HUB from BT. I've input the new WIFI details into the printer - it can print test pages from itself. Just not from the laptop. 

Any ideas? Thanks in advance 🙂

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
14,415 14,397 750 600
Message 2 of 2
Flag Post
HP Recommended

@Imhappyuk

 

Welcome to the HP Support Community.

 

Try the HP Smart App: https://support.hp.com/in-en/document/c04675142

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation