Windows update error message HP Printer, 20.80.3.9568, error message 0x800f020b

[EriGord]

I have retried the update several times, rebooted etc., but still getting the error message. 

[Raj_05]

Hi @EriGord,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering an error while trying to update your HP OfficeJet 8015e All-In-One Printer on Windows, specifically error message 0x800f020b. This error typically indicates that there's a problem with the Windows Update component or the system files required for the update. Here are some steps you can try to resolve this issue.

Check Internet Connection: Make sure your internet connection is stable and working properly. Sometimes, poor connectivity can lead to update failures.

Restart the Computer: Sometimes, simply restarting your computer can resolve temporary glitches that might be causing the update failure.

Run Windows Update Troubleshooter:

• Press the Windows key, type "Troubleshoot settings", and press Enter.
• In the Troubleshoot settings, select "Additional troubleshooters".
• Look for "Windows Update" and run the troubleshooter. Follow the on-screen instructions.

Check Disk Space: Ensure that you have enough free space on your system drive. Windows updates require sufficient space to download and install.

Run DISM and SFC Scans:

• Open Command Prompt as an administrator (right-click Start, select Command Prompt (Admin)).
• Type DISM /Online /Cleanup-Image /RestoreHealth and press Enter. Let the process complete.
• After DISM is finished, type sfc /scannow and press Enter. Let this process complete as well.
• Restart your computer after both scans finish.

Check System Date and Time: Ensure that the date and time settings on your computer are correct. Incorrect date/time settings can sometimes cause issues with Windows Update.

Check for Pending Updates: Sometimes, pending updates can interfere with new updates. Check for any pending updates and install them first before trying to update your printer.

Update Printer Driver Manually: If the update is for the printer driver specifically, you can try downloading and installing the driver manually from the HP website. Make sure you download the correct driver for your printer model and Windows version.

Hopefully, one of these steps resolves the issue for you.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[egmurray]

Thanks for your help,  I'll be working on this today.  I'll update you on the results. 

[Raj_05]

Hi @EriGord,

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support 

[Raj_05]

Hi @EriGord,

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether if you still need our help. If you still do, we’re just a DM away. 

Take care and have a good day. 

Alden4

HP Support 

[egmurray]

Thanks for following up. I've been a little slow as I have been working on my taxes, etc. So far I have checked the HP printer and Windows update troubleshooters (the latter found an issue and corrected it), but it did not solve the problem. I'll keep working on it and keep you advised.

[Raj_05]

Hi @EriGord,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support 

[egmurray]

Hi Alden4,just want to update you on this case. Please note Windows 11 is fully updated including the optional updates. All drivers, etc are updated. Generally speaking everything is working OK, including the printer, scanner, etc., but the update printer error message persists. I have run the troubleshooter for the printer, (only suggestion is to unplug printer, etc.).  Didn't help. Ran Windows update trouble shooter, which found errors, but didn't help. Ran DISM but wouldn't run - got errors. SFC scan reported no errors.

Date & time OK. I will check/reinstall printer drivers, (says they're up-to-date) as the next steps and report back.

Thanks for your help.😀

[Raj_05]

Hi @egmurray,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support