Windows update will not install my software/drivers for my envy 5055 printer

[Aspen2018]

I got an error message - 800F020B. Please help me wth this as I have not been able to print wireless since I had a paper jam.

[Jeet_singh]

@Aspen2018,

It's great to have you back and your patience is greatly appreciated. 

After reviewing your post thoroughly, I see that Windows update is causing this issue, don't worry as I have a few suggestions which should help you resolve this issue.

The error code 0x800F020b indicates that the “device instance does not exist”. This suggests that this optional device driver update does not necessarily apply to your system – as I assume your wireless internet is fully functional.

I would recommend that in this particular instance, given the error code, that you hide this update. Should you need to update this particular device driver in the future you can visit your computer manufactures website for drivers specific to your system. Or you can visit this device manufactures website as they as well have drivers available for download.

How to hide an update in Windows Update…

1.     Click Start, click All Programs, and click Windows Update.

2.     Click View available updates which is located under the Install updates button.

3.     Locate the update you want to hide, right-click that update, and select Hide update.

4.     Go back to the main Windows Update page, and select Check for updates.

5.     The update in question should no longer be displayed.

Now, I would suggest you try to uninstall the printer from the root level and then reinstall them by following the below steps: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.