Wireless Printer

[emmalou99]

We are switching computers at work and we had our printer plugged into our old computer so I never set up the wireless option, and now I can't figure out how to set up the wireless option with our new apple computer. It only shows the printer as available when I select the printer's wifi, but then I am no longer connected to the actual internet, and then it still won't print.

[Nal_NR]

Hi @emmalou99,

Welcome to the HP Support Community. 

I'd be glad to help you! 

• Let's start with some questions to better understand the situation.
  
  Was the printer previously set up for wireless use, or was it only connected via USB to the old computer?
• Do you have access to your Wi-Fi network credentials (network name and password)?
• When you connect the printer to its own Wi-Fi network, does it show any connection errors or prompts for setup on the printer display or your computer?
• Have you performed a factory reset or network reset on the printer before attempting the wireless setup?
• Have you installed the HP Smart app or the full printer software on your new Apple computer?
• Which version of macOS are you running on your new Apple computer?

Here are the steps to set up your HP LaserJet M209dw printer wirelessly with your new Apple computer:

Step 1: Prepare the Printer for Wireless Setup

Reset Network Settings on Printer:

• On the printer, press and hold the Wireless button for 20 seconds or until the Attention light blinks. This resets the printer's network settings.

Check Printer Status:

• Make sure the printer's wireless light is blinking, indicating it's in setup mode. If not, press the Wireless button to enable the Wi-Fi.

Step 2: Connect the Printer to Your Wi-Fi Network

Use the HP Smart App:

• Download and install the HP Smart app from the App Store on your Apple computer.

Add Printer to HP Smart:

• Open the HP Smart app and click on the “Add Printer” button.
• Follow the on-screen instructions to connect the printer to your Wi-Fi network:
  • When prompted, enter your Wi-Fi network name and password.
  • Ensure your computer is connected to the same Wi-Fi network that you want your printer to use (not the printer’s direct Wi-Fi).

Allow Network Access:

• If asked, allow HP Smart to access your network settings to complete the connection.

Step 3: Verify Connection on Mac

Check Printer in System Preferences:

• Go to System Preferences > Printers & Scanners.
• Ensure your HP LaserJet M209dw is listed as a printer under the correct network.

Set Printer as Default:

• Set the HP LaserJet M209dw as your default printer to make it the primary choice for all print jobs.

Please find the remaining steps in the next post. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @emmalou99,

Please find the remaining steps below. 

Step 4: Test the Printer

Print a Test Page:

• Print a test page from the HP Smart app or any application on your Mac to ensure the printer is correctly connected to the Wi-Fi and functioning.

Check for Software Updates:

• Make sure that your macOS and HP printer drivers are up-to-date. You can check for updates in System Preferences > Software Update.

Step 5: Troubleshooting Common Issues

Printer Not Found:

• If the printer is not detected by HP Smart or macOS, ensure that:
  • Your Mac and printer are on the same Wi-Fi network.
  • There are no network issues or restrictions (e.g., guest networks, firewalls).

Reconnect if Needed:

• If the connection fails, try resetting the printer’s network settings again and repeat the setup steps.

Step 6: Additional Checks

AirPrint Setup:

• Your HP LaserJet M209dw supports AirPrint. Ensure AirPrint is enabled on your printer for seamless printing from Mac without needing additional drivers.

Restart Devices:

• Restart your printer, router, and Mac to clear any temporary connection issues.

If you continue experiencing issues or require further assistance I recommend you contact phone support. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.