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2622
iOS 12 - 12.0.1

 I had no problem printing things last week but now suddenly printer is asking for a password. I’ve seen other people ask this and the reply has been that the password is your router password. Well, I tried that and it’s still not working! I’ve tried switching router off then on again but no luck there either.

1 REPLY 1
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@Lolo90

 

A warm welcome to HP Community!

I believe it's prompting for the printers Wi-Fi direct password,  the Wi-Fi direct password should be available on the Wi-Fi Direct information report. Let's try these steps:

1.) On the printer control panel, press and hold the Wireless button and the Resume button together for three seconds.
2.) If the
Wi-Fi Direct icon on the printer display keeps blinking, repeat step 1 again. The icon will stop blinking and stay on. 

3.) Press the Information button  to print a report that includes the Wi-Fi Direct name and password. If in case the WiFi Direct settings is set to Automatic, then it require a simple password of 12345678

Refer steps below "Setting up Wi-Fi Direct (Apple iPhone and iPad)" from this document.

 

You may also use HP Smart App and and HP Auto wireless connect feature to connect the printer to your home wireless network. Here is how to do it:
1.) On the printer control panel, press and hold the Wireless button https://support.hp.com/doc-images/162/c02131772.gif and the Cancel button https://support.hp.com/doc-images/824/c01623874.gif at the same time for 5 seconds. (This step will restore default wireless settings on the printer and enable Auto Wireless connect. Immediately continue to the next step to install the software. You have approximately 120 minutes to complete the software setup using the HP auto wireless connect feature.) 

2.) Download and install HP Smart App on your iOS device from here.

3.) Open HP Smart App and follow the onscreen instructions to connect the printer to a wireless network.

Refer to this video for detailed instructions.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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