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‎06-30-2026 11:49 AM

HP Recommended

Trying to get my computer to connect to the printer and it wont work. Does having a passcode on the wifi matter?

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‎07-01-2026 11:16 AM

HP Recommended

Hello @OliviaMartino, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP printer.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let us know the printer's name and the model number along with the network setup of the HP device so that we can assist you further?

 

We would like to inform you that both the printer and the device should be connected to the same network. 

 

Also please follow the steps to restore the network in the provided link below. 

 

Restore Wi-Fi setup mode on your HP printer | HP® Support

 

Take care and have an amazing day! 

I'm an HP Employee.


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