Wireless printer will scan, but not print?

[timsplosion]

My printer has been working fine for over a year now, but in the last couple days when I've needed to print off important documents, it suddenly decides it can't do it. I don't even get an error message, stuff just doesn't show up in my printer queue. The weird part is that it scans just fine, so I know there's nothing wrong with the connection, and I know I'm not accidentally printing on the neighbour's printer, but whenever I want it to print, it just doesn't. Tried the usual stuff, reinstalling, restarting, etc. Any ideas?

[Rainbow23]

Hi @timsplosion,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP ENVY 4520 All-in-One Printer.

This issue could occur if the pause printer or “use printer offline” option is checked in the printer driver settings.

Let's go through a few steps to troubleshoot this issue.

And here are a few steps listed below:

1. Turn the printer off and on, and then make sure it is in a ready state.

2. Search Windows for devices, and then click Devices and Printers in the list of results.

3. Find the icon for the printer you originally installed.

4. Right-click the icon for the default printer, and then select See what's printing. The print queue window opens.

5. Click Printer. If a checkmark displays next to Pause Printing and Use Printer Offline, click each item to remove the checkmark. Try to print.

Also, I suggest that you follow the steps in the link: Printer is Offline (Windows)

If the issue persists, then I suggest that you install the windows built in drivers by following the link: Windows Built-in Print Driver

Let me know how this works.

You have a good day ahead.