With my Desk Jet 2855e I can't get out of "Direct Print" mode

[JohnT34]

With my Desk Jet 2855e I can't get out of "Direct Print" mode

[Max3Aj]

@JohnT34, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP DeskJet 2855e is stuck in "Wi-Fi Direct" (often referred to as "Direct Print") mode and you're unable to switch it back to regular Wi-Fi or USB mode, here are the steps you can follow to resolve the issue:

Restart the Printer:

• Turn off the printer.
• Unplug it from the power source for 30 seconds.
• Plug it back in and turn it on.

Restore Network Settings:

• On the printer control panel, press and hold the Wireless and Cancel buttons together for 5 seconds.
• This will reset the network settings and disable Wi-Fi Direct.

Reconnect to Wi-Fi:

• Use the HP Smart App on your PC or mobile device.
• Select Set Up a New Printer and follow the prompts to connect the printer to your Wi-Fi network.
• Make sure your device is on the same Wi-Fi network.

Disable Wi-Fi Direct (if needed):

• If Wi-Fi Direct is still active, you can disable it via the Embedded Web Server (EWS):
  • Find the printer’s IP address (printed on a network configuration page or visible in the HP Smart app).
  • Enter the IP address in a web browser.
  • Go to Network > Wi-Fi Direct and turn it off.

Update Printer Firmware:

• Visit the HP DeskJet 2855e support page.
• Download and install the latest firmware and drivers for your printer.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support