Won't let me scan from my printer

[ptcs1]

I am trying to scan directly from my printer to my computer. Every time I try though it states setup required and go to 123.hp.com/setup. However when I go to that it tells me to download the HP Smart App. I do not want to have to open an app every time I want to scan something to my computer. I cannot find drivers to download to my computer to be able to do this the right way. I would appreciate any help I did not have this issue with my officejet 6700 it downloaded the drivers right to my computer.

[Dragon-Fur]

@ptcs1 

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The older printer had just the one driver - newer printers provide additional option(s) to make the most of the printer's features.

At this writing,

There are two main types of printer software to scan and print using your printer.

1. Full Feature Software - full driver printer software
2. HP Smart application

You are looking for the first option:  full driver / full Feature Software

Printing applications use the full driver printing software as a foundation to select / access printing features.

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).

1. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.

1. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.

1. Full driver provides print and scan functions supported by your printer.

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Optional

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Windows: www.hp.com/go/hpsmartwin-help
• OS Minimum:  Windows 10 version 17134.0 (1803) or higher, Windows 8.1
• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• HP Smart requires that you be signed into the application with your HP Account credentials.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8035 All-in-One Printer 

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Question Resolved / Answered, Click "Accept as Solution"

[ptcs1]

I have tried to do the Easy Start to download the driver and it will not bring up the file to download. It tells me my file is in the bottom left corner but nothing is there.

[Dragon-Fur · Accepted solution]

@ptcs1 

You do have to manage to download the data, of course. 

Try a different browser.

For example, if you have not down so, try / consider

Firefox

Opera

Chromium Edge

What else?

 If you cannot download any file(s), check your browser and / or computer Security settings to make sure downloads are not blocked.

If all else fails, ask a friend to download the installation package and put it on a USB stick for you.

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Check / Configure Scan to Computer

After the installation of the printer software is complete, 

Open the Printer Assistant (shortcut named for the printer on your Desktop)

Click Scan > Manage Scan to Computer

If not done, Click to Enable the feature

Scan from the printer to the computer:

To use, select the exact computer name listed - no extra letters or words in the name

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[ptcs1]

Thank you that worked. I do not know why it would not let me do it on Google but it is now downloading the drivers for me!

[Dragon-Fur]

@ptcs1 

You are welcome.

Stay Safe.

Better 2021 for everyone...

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"