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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Wps won't work

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06-23-2019 06:56 AM
Hi all, i just changed my router. I had a Vodafone Station, due the "free router law" i changed it in a fritzbox 7430. My printer was fine before this. Now i have to connect it to my WiFi, but the WPS doesn't work, i'll explain: i active wps on fritzbox and on my printer and both return me an error before the 2 minutes timout. I also tryed to connect using the WPS pin, but i got the same error. I don't have the cable to connect my printer using USB becouse the printer is not new, and i never had to do this, so i cannot try to connect using USB to my PC, also che USB attach on the printer is not common, so i cannot use another random cable.
Can you help me?
P.s. Sorry for the many english mistakes.
06-25-2019 09:17 AM
@M3XMAX, Welcome to HP Support Community!
Use the HP Smart app to connect the printer to your wireless network.
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Make sure your computer is connected to your wireless network.
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On your computer, download and install the HP Smart app from the Microsoft store.
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Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
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Press and hold the Wireless and Cancel buttons until the Wireless light and Power light starts to flash. You must complete the network setup within 2 hours.
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On your computer, open HP Smart, and then click the Printer icon
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Click Set Up a New Printer, and then click Continue.
HP Smart searches for printers on your wireless network.
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Select your printer, and then click Continue.
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When prompted, type the WEP or WPA key (network password).
If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.
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After the printer connects to your wireless network, click Continue, and then click Exit Setup.
Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
This document HP Printers - Using the HP Smart App (Windows 10) will teach you how to use the app for printing and scanning.
Let me know if this helps.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee