Wracking my brain inkjet 2842e WINDOWS 11

[VM68]

Hello, I am about this - close to returning my  inkjet 2842e. A VERY long since last Thursday story short, my printer cannot establish a WiFi connection permanently. It will connect to my WiFi and I’m able to print - but it will lose its brain and forget about it the next time I power on. Try to reconnect- can’t find printer. An Hp sales rep told me it could be a power cord issue and that I may need a new one. As I have read about this known problem going on for 2 years - what has been done about it? What did you guys do? Did you have to return it for another printer - and, if so, what kind of printer did you get? 

[Dragon-Fur]

@VM68 

Welcome to the HP English Community --

User Guide – HP DeskJet 2800e HP DeskJet 4200e

Starting on Page 9

NOTE: The printer only supports 2.4GHz connection.

If possible, connect the printer to the SSID named network for the 2.4GHz frequency.

Assign a fixed / manual / static IP Address.

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

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Printer - Network - IPv4

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

==============================

Examples – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:  

It is not mandatory that you use a manual / static IP address. 

Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

===========================

Message Content References

Product Specifications for the HP DeskJet 2842e All-in-One Printer (588L0A)

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips DeskJet 2800e

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2842e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[VM68]

Hello, Dragon. Thank you so much for your reply. 

My Dad and I established a separate 2.4ghz connection due to a doorbell cam I had installed that was unable to connect to my T-Mobile 5G router. After doing so, I still couldn’t connect to it. So, long story short, I have been trying to connect to the 2.4 with this printer and I’m having issues. 

I would like to try the Ethernet cable solution. Would I have to erase all of the printer files and the software before doing so to avoid any conflicts it might have?

[Dragon-Fur]

@VM68 

You are welcome.

This printer does not support Ethernet.

Product Specifications for the HP DeskJet 2842e All-in-One Printer (588L0A)

Connectivity

Ports	1 Hi-Speed USB 2.0 (device); 1 Wi-Fi 802.11b/g/n
Wireless capability	Yes, built-in Wi-Fi 802.11b/g/n
Storage device and direct print support	Storage devices not supported

True - Printers without a touchscreen printer control panel are dependent on the buttons & lights on the printer and the Embedded Web Server (EWS).

That the printer connects and later disconnects does seem to point the printer losing the signal.

In addition to the IPv4 connection setup (EWS), perhaps change the connection type to TCP/IP.

Method – Windows - Add printer using TCP/IP

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer Control / Display Panel (touch Wireless button)

Control Panel > icon view Devices and Printers

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu: TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

Complete any additional information

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Method – Windows - Create TCP IP port (InkJet Printer) - Change connection type

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR (older versions of Windows)
Control Panel > icon view > Devices and Printers > Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

Example - How-to “Create TCP Port” Contributed by greenturtle

Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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 What else?

Explained in your printer user manual ---

If you decide to do so, consider Wi-Fi Direct.

Wi-Fi Direct uses the printer's wireless radio to connect directly to the device (computer, tablet, phone).

The method does have limitations but might suffice until you can figure out what is going on with the network.

User Guide – HP DeskJet 2800e HP DeskJet 4200e

Starting on Page 11

 and

HP printer setup (Wi-Fi Direct)

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[VM68]

Thank you for the info, Dragon! I actually have an update on my dilemma. After many calls to tech service and trying out things like relocating my router to another closer area for example, I was advised by an HP salesman to replace my power cord that came with the printer because it may be faulty. After ALL of that, My printer now works like a dream. 

[Dragon-Fur]

@VM68 

Simple and unexpected.

I'm glad your brain can rest and your printer now works.

Thanks for letting us know.

Happy Printing!

Thank you for participating in the HP Community --

People who own, use, and support HP devices.