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‎04-24-2020 04:33 PM

HP Recommended
Product: ENVY 5055

Hi! My printer won't display the proper IP address. It keeps displaying 169.***.***. It used to work completely fine and then it just stopped displaying the correct IP address. I restored it to the factory settings once and already printed out the diagnostic report and it says that it's  a DNS gateway problem. I've also contacted my internet provider and there are no issues with the router. 

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1 REPLY 1

‎04-25-2020 07:57 AM

HP Recommended

Hi,

How far is the printer located from your router?

Ensure it is not too far, but not closer than 2 meters (6 feet) too.

 

Click the bottom Wireless icon and then the gear icon, from the menu select Print Reports.

Select Wireless Test Report and a report will print.

 

Please share a picture of the printed report with me via a Private Message.

 

Shlomi



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