Wrong driver despite installing correct driver

[P-offPeach]

Hello! I am really really really hoping someone can help with this. I’ve been trying nonstop for 3 hours to fix this.

Operating system: macOS Sonoma 14.6.1

Printer: HP Deskjet 1512 but the back of the machine says Deskjet 1510

Connected to my laptop via USB cord 

Steps I have taken:

-unplugged printer from power and laptop (plugged back in)

-removed printer from printers and scanners

-reset printing system 

-restarted laptop

- installed Apple 5.1.1

- installed correct new driver and software from HP support website

- plugged 1512 in and added printer via printers and scanners and it pops up as 1510 all in one which it does say on the back of the printer 

- restarted laptop

An issue I have found is when I went to HP utility and checked general information, it said the driver was the HP inkjet 9 driver 2.18.0.

Another issue is it almost seems like the drivers won’t stay installed via the HP Easy Start. I’ll go all the way through it, and it will remember the “Essential Software” (showing status as up to date and 5.17.5.1) but the HP Easy Scan, I have to redownload every time (current status showing as Not Installed version 2.0.0.2) I can usually download it and install it again and again and get all the way to print a test page and there it stops. Showing that it’s waiting for the printer to become available. At this point if I restart my computer, it will print after the restart but the page will be blank.

I am at a loss as to how to proceed because I have been scouring YouTube and Apple support and HP support to no avail. I will say that I have tried all of the above steps in various sequences, also to no avail any way I have tried it. I’m also not a very techie person but I can follow instructions I just don’t know enough to anticipate what step comes next ya know? Anyway I really hope someone can help me fix this because I am about to have a hissy fit and a half 😂  Thank you!

[Nal_NR]

Hi @P-offPeach,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

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