• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Other

Hello! I am really really really hoping someone can help with this. I’ve been trying nonstop for 3 hours to fix this.

 

Operating system: macOS Sonoma 14.6.1

Printer: HP Deskjet 1512 but the back of the machine says Deskjet 1510

Connected to my laptop via USB cord 

 

Steps I have taken:

-unplugged printer from power and laptop (plugged back in)

-removed printer from printers and scanners

-reset printing system 

-restarted laptop

- installed Apple 5.1.1

- installed correct new driver and software from HP support website

- plugged 1512 in and added printer via printers and scanners and it pops up as 1510 all in one which it does say on the back of the printer 

- restarted laptop

 

An issue I have found is when I went to HP utility and checked general information, it said the driver was the HP inkjet 9 driver 2.18.0.

Another issue is it almost seems like the drivers won’t stay installed via the HP Easy Start. I’ll go all the way through it, and it will remember the “Essential Software” (showing status as up to date and 5.17.5.1) but the HP Easy Scan, I have to redownload every time (current status showing as Not Installed version 2.0.0.2) I can usually download it and install it again and again and get all the way to print a test page and there it stops. Showing that it’s waiting for the printer to become available. At this point if I restart my computer, it will print after the restart but the page will be blank.

 

I am at a loss as to how to proceed because I have been scouring YouTube and Apple support and HP support to no avail. I will say that I have tried all of the above steps in various sequences, also to no avail any way I have tried it. I’m also not a very techie person but I can follow instructions I just don’t know enough to anticipate what step comes next ya know? Anyway I really hope someone can help me fix this because I am about to have a hissy fit and a half 😂  Thank you!

1 REPLY 1
HP Recommended

Hi @P-offPeach,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

 

This might require one-on-one interaction to fix the issue via phone support.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.