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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Couple of possible issues:
1. You are using a Microsoft IPP driver which does not support advanced functions like duplex. Install the correct driver if that is the case.
2. Driver failed to detect duplex function of printer. To check this:
On your computer, go to control panel, right click on devices and printers and select open from the drop down menu. Right click on the icon for your printer and select "printer properties" from the drop down menu. Click on the device settings tab and scroll down and find "duplex unit" and make sure it shows as installed. Change to installed if not.
Restart the program you are trying to print from and you should now have the option to duplex.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Couple of possible issues:
1. You are using a Microsoft IPP driver which does not support advanced functions like duplex. Install the correct driver if that is the case.
2. Driver failed to detect duplex function of printer. To check this:
On your computer, go to control panel, right click on devices and printers and select open from the drop down menu. Right click on the icon for your printer and select "printer properties" from the drop down menu. Click on the device settings tab and scroll down and find "duplex unit" and make sure it shows as installed. Change to installed if not.
Restart the program you are trying to print from and you should now have the option to duplex.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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