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Locked

‎11-12-2022 07:52 AM

HP Recommended
Operating System: Microsoft Windows 11

I bought hp laserjet m140we and after printing a few pages the printer locked up and requires logging into hp smart 

 

"Printer setup incomplete. Your HP+ printer must be set up using the HP Smart app. Visit 123.hp.com to download the app and complete the guided setup. Any pages you have printed were intended for setup and have been exhausted. If you completed setup, turn your printer off for at least a minute, then turn it back on. Wait a few minutes to let your printer status refresh and try to print again. Visit hp.com/plus-support for additional setup help."

 

I Don't want to do that and just want to simply use the printer, why are you forcing people to do that?

5 people had the same question
1 REPLY 1

‎11-12-2022 09:00 AM

HP Recommended

Why? Because you purchased a model that requires it and the vendor should have made you aware. You need to purchase a non-E model to not have to  sign up. 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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