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‎12-07-2020 05:12 PM

HP Recommended
Product: Microsoft Edge
Operating System: Microsoft Windows 10 (32-bit)

NEED SPOOL DRIVER DETAIL FROM  x64old FILE. Because of ERROR "Your printer has experienced an unexpected configuration problem. 0x8007007e." Microsoft Edge caused problems with printing any image files. spool driver from x64old must be copy pasted from old files to new files. I cannot find this file as it was cleaned off when unistalled/reinstalled software/firmware.

Category:
1 REPLY 1

‎12-17-2020 02:50 AM

HP Recommended

@lodgebookkeeper, Welcome to the HP Support Community!

 

Have you tried printing from another browser like Google Chrome/Firefox and check if the error persists?

You may also try printing a PDF or Word document to check if this is an application-specific issue.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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