Z Drive conflict with printer?

[Dvette62]

I have had this problem for a LONG time. My "Mr. Fixit" says it is a mapping conflict. My HP 7310xi printer is connected to my Windows 10 computer, through the  modem, with an ethernet cable. When I connect this computer to the internet , the printer lights up like a Christmas tree and stops responding. I was blaming it on the printer card reader but have had NO success in solving the problem.

I have the same printer connected through the same modem to my Windows 7 machiine with no problems.

[asmita6658 · Accepted solution]

Hi @Dvette62

Try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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[Dvette62]

After more than 2 years with these problems, they are finally fixed. THANK YOU asmita6658

[asmita6658]

@Dvette62

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!

[Dvette62]

I guess I spoke too soon. Tonight the z drive is back and the HP 7310xi printer is lit up like a Christmas tree again. Tomorrow I will run the fixes again, and hope they work!