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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
TegGiuS
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a custom password has been set for your printer

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How to solve this please.... 

 

 

a custom password has been set for your printer

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Kumar0307
HP Support Agent
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@TegGiuS, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to change the printer settings. Let us perform a factory reset on the printer. Press and hold the Wireless button and the Cancel button together for three seconds.

 

If this does not help, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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