adding HP Office Jes 8136e

[menkens]

Since I use & love QuickBooks Pro -- older version which I paid once for and if I upgrade I will be paying multiple times since licensing has changed ... I pretty much cannot upgrade my OS from Windows For Workgroups (7 @ 64 bit).  Now I'm challenged with getting the new "smart" HP printer installed (HP Office Jet Pro 8136e).  The printer is recognized when I select "add printer" but then "next" takes me to a screen where I have to select a printer and this particular one is NOT listed.  I had no problem installed on antoher laptop with an upgraded OS to Windows 9, I believe -- but that one will not print from a website nor will it print Adobe files -- those documents to into the queue and then generate an error.

How can I get a copy of the driver to install this printer?  And, what modifications do I need to make to get web pages and Adobe to print?  Thanks so very much for assistance!

[A_Gayathri]

Hi @menkens,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8136e printer and your older Windows 7 system:
 

Step 1: Download and Install the Driver for Windows 7

HP does not officially support newer "smart" printers like the HP OfficeJet Pro 8136e on outdated operating systems like Windows 7. However, there are options:

Download HP Universal Print Driver:
HP provides a universal driver that works with a wide range of printers, including newer models.

• Go to HP's Universal Print Driver page.
• Select Windows 7 (64-bit) as your operating system.
• Download the latest Universal Print Driver (PCL6 recommended).

Try Basic Drivers:
If the universal driver doesn’t work, you might be able to use a "basic driver" for a similar printer model. Search the HP Drivers page for "OfficeJet Pro 8130" or "8136e" and choose Windows 7 if listed.

Manual Add Printer: If the printer is not automatically detected during installation:

• In Devices and Printers, click Add Printer.
• Choose Add a local printer.
• Select Use an existing port (like USB or TCP/IP).
• Select Have Disk and point to the driver files you downloaded.

Step 2: Fix Web Pages and Adobe Printing Issues on Windows 9 Laptop

Printing problems from websites or Adobe often indicate configuration issues or missing plugins.

Update Adobe Reader:

• Make sure Adobe Acrobat Reader is updated to the latest version compatible with your system.
• In Adobe Reader, go to Edit > Preferences > Security (Enhanced) and disable "Protected Mode at startup."

Web Printing:

• Use a different browser (e.g., Chrome or Firefox). Some browsers handle print jobs differently.
• Clear the print spooler:
  • Open Services.msc (type in Start menu search).
  • Locate Print Spooler, stop the service, clear the files in C:\Windows\System32\spool\PRINTERS, and restart the service.

Update Printer Firmware: Update the firmware on an HP printer

• Update the printer firmware via the HP Smart app or using the printer’s control panel. Firmware updates resolve many compatibility issues.

Step 3: Set Printer as Default

Ensure the correct printer is set as the default:

1. Go to Devices and Printers.
2. Right-click the HP OfficeJet Pro 8136e and select Set as Default Printer.

If you face any trouble downloading drivers or setting up, let me know, and I’ll guide you further!

Refer to this document: HP OfficeJet Pro 8130 All-in-One series User manual

I hope this helps. 

Take care and have a good day.

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