admin lockout

[bettyb444]

how do I cancel admin lockout so I can make changes to my printer. I uninstalled software and now cannot install new software.

[Dvortex]

Hello, @bettyb444 – Hope you are well 🙂

Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

I understand your printer is asking for an administrator password. Is the printer connected to the network already? If so, let’s try to fix the issue by following the steps mentioned below:
 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Now go to the Security Tab - Administrative Settings.
• Uncheck the "Control Panel Lock".

If the issue persists, then we will have to completely reset the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon in the top-right corner to access your inbox.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[bettyb444 · Accepted solution]

The help you gave for overriding the admin lockout worked well. Seems so easy when someone as knowlegable as you is guiding the process.

[Dvortex]

Hello, @bettyb444

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

[justbe]

pls I need help on HPp LaserJet m608 that has admin lockout

[justbe]

pls I need help on HP LaserJet m608 that has admin lockout