admin password reset

[tlynn1]

I must have set an admin password for this printer and I can't change ANY setting without it - there is no way to "reset" anything on this printer with out it. so please don't tell me to go here and there, I can't go anywhere.  I need to know how to factory reset it. PLEASE post your answer! everyone seems to have this problem and no one posts the actual answer - I have spent 6 hours today trying to get this printer to work.

PLEASE help.

[praveen196]

@tlynn1 Welcome to HP Community!

I understand that you would like to reset the administrator password.

In that case, I would suggets you conatct or phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[tlynn1]

i DID AS YOU DIRECTED AND THERE IS NO PHONE NUMBER OR CHAT WITH A REAL PERSON - A VIRTUAL CHAT ISN'T GOING TO HELP ME.

i NEED A PHONE NUMBER TO CALL

tHANKS