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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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after Windows 10 update, OfficeJetPro 8720 shows only pre-set features in scanner. need to reset

HP Recommended
OfficeJetPro8720
Microsoft Windows 10 (64-bit)

After a recent Windows 10 update, the scan function in my OfficeJetPro 8720 permits only pre-set scan functions (e.g., can no longer tell it not to scan blank pages).  The hp.com FAQs directs to uninstall software at Programs/Uninstall, but the printer is not listed.  hp.com downloads appears to give me the options for a full re-install, including signing up for instant ink (not wanted) or for corporate customers.  How & from where do I download a driver with the full scan setting options?

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Message 2 of 2
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HP Recommended

@mldc9999, Welcome to HP Support Community!

I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try scanning

 

Refer to the document HP Printers - How to Scan (Windows) for alternate scanning options.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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