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HP Recommended
officejet pro 6968
macOS 10.15 Catalina

After my latest MAC update last week I am now getting errors. 

the first errors were that both inkjet4.driver and pde.plugin would ruin my computer and I would get no print output.

after reinstalling HP quickstart I now get the message that matterhorn.framework will damage my computer but it goes ahead and prints anyway

 

No problem or messages when printing from my Android phone.

 

Any help would be appreciated.

Michael

1 REPLY 1
HP Recommended

I am getting no where too - I have an HP Laserjet and a Mac Air and started getting the issue a well. HP says to download HP Easy Start, Uninstall and then Reinstall - however that hasn't worked for me. So frustrated.

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