aligning the printer. HP Photosmart D110a

[wal555]

After adding new ink cartrigdges the alignment failed. The scan was not found and alignment failed. My prints are poor quality and I need to align properly.

[TEJ1602]

@wal555, Welcome to HP Support Comunity!

Make sure that the paper type is appropriate and then reload the paper

Follow these steps to make sure that the paper type is appropriate, and then reload the paper.

Step one: Make sure that the paper type is appropriate

Use the following steps to make sure that you are using an appropriate paper type.

1. Remove all the paper from the tray.

2. Make sure that the paper is clean, unused, plain white, and letter or A4 size paper.

Step two: Reload the paper

Once you determine that you are using the appropriate paper type, follow these steps to reload the paper in the product.

1. Pull out the tray extender, and then flip open the paper catch.

   Figure: Pull out the tray extender

   

2. Load paper in the input tray with the short edge forward and the print side down. Slide the stack forward until it stops.

   Figure: Load paper

   

3. Slide the paper width guide inward until it rests against the edge of the paper.

Align the cartridges

After you have loaded the appropriate paper type, try the alignment process again. Follow these steps to align the cartridges.

Go to Setup Menu > Tools > Align Printer

1. The product prints an alignment page.

   Figure: The product prints an alignment page

   

2. Lift the scanner lid.

   Figure: Lift the scanner lid

   

3. Place the alignment page with the print-side down on the right front corner of the scanner glass.

   Figure: Position the alignment page on the scanner glass

   

4. Close the scanner lid.

5. Touch OK on the product control panel. The product scans the alignment page and completes the alignment process.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists, continue to the next solution.

Run the automatic cartridge cleaning utility

Follow these steps to run the automatic cartridge cleaning utility from the HP software, and then try to align the cartridges again.

Go to Setup Menu > Tools > Clean Printhead

Examine the test page.

• If the black and all of the colors are present, and not faded or streaked, continue to the next step to align the cartridges again.

• If the black or any of the colors are missing, faded, or streaked, continue to next step

Clean the cartridge contacts

Follow these steps to clean the cartridge contacts, and then try to align the cartridges again.

Step one: Clean the cartridge contacts

Follow these steps to clean the cartridge contacts.

1. Gather the following materials:

   • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

2. Press the Power button () to turn on the product.

3. Open the cartridge door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.

   Figure: Open the cartridge door

   

4. Press down on the cartridge to release it, and then pull the cartridge toward you to remove it from its slot.

   Figure: Remove the cartridge

   

5. Hold the cartridge by its sides.

   Figure: Hold the cartridge by its sides

   

6. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

7. With the damp swab or cloth, clean the copper-colored contacts on the cartridge.

   Figure: Clean the contacts

   1. Copper-colored contacts

   2. Ink nozzles (do not clean)

8. Allow the cartridge contacts to dry for approximately 10 minutes.

9. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

10. Use the swab to clean the contacts in the carriage, located inside the product. Allow the contacts to dry for approximately 10 minutes.

11. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot at a slight upward angle. Make sure that the icon on the cartridge matches the icon on the slot.

    Figure: Insert the cartridge into its slot

    

12. Push the cartridge forward into its slot, and then press it upward until it snaps into place.

    Figure: Snap the cartridge into place

    

13. Repeat these steps for the other cartridge.

14. Close the cartridge door.

    Figure: Close the cartridge door

    

Perform the alignment again and see if that works.

Keep me posted.

Cheers 🙂

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